At pin188, the privacy and security of your personal data are fundamental to how we operate. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and protect it, and what rights you hold as a player on our platform.
Last Updated: January 2026Six principles that define how pin188 handles your personal data — summarised for clarity. The full legal text below governs in all cases.
All personal data is stored on encrypted servers protected by SSL/TLS protocols. Access is restricted to authorised personnel only, and all systems undergo regular security audits to prevent unauthorised access or breach.
pin188 does not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing or commercial purposes — ever. Your data is used solely to operate, improve, and secure your account.
You have the right to access, correct, export, and request deletion of your personal data at any time. Exercising these rights is straightforward — simply contact our support team with your request.
We send promotional communications only to players who have opted in. You may opt out of all marketing emails, SMS, and WhatsApp messages at any time through your account settings or by contacting support.
We use cookies and similar tracking technologies solely to enhance platform performance, remember your preferences, and generate anonymised analytics. We do not use tracking cookies for cross-site advertising networks.
pin188 understands the local context of Indonesian players. All payment data linked to BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay is handled with bank-grade security standards and never stored in an insecure format.
Your Privacy Matters: This Privacy Policy applies to all personal data collected and processed by pin188 in connection with your use of the platform at pin188.cam. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy. If you have questions at any point, please contact us at [email protected].
pin188 ("we", "us", "our") operates the online gaming platform accessible at https://pin188.cam (the "Platform"). In providing our sports betting, live casino, slot, and lottery services to players across Indonesia — including in Jakarta, Surabaya, Bandung, Medan, Bali, and beyond — we necessarily collect and process personal data about our players, visitors, and prospective members.
This Privacy Policy describes, in plain and formal English, the categories of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, the safeguards we employ to protect it, and the rights you hold with respect to your personal information. This policy should be read alongside our Terms & Conditions, which are incorporated by reference.
We are committed to processing personal data responsibly, transparently, and in a manner consistent with internationally recognised data protection principles, including the principles of data minimisation, purpose limitation, storage limitation, and integrity and confidentiality.
pin188 collects personal data across several categories depending on how you interact with our Platform. The categories of data we collect are set out in the table below:
| Category | Examples of Data Collected | Collected At |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (KTP, passport, or driving licence number) | Registration and KYC verification |
| Contact Data | Email address, mobile phone number, WhatsApp number, residential address in Indonesia | Registration and account updates |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, etc.), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction history | Payment processing and KYC |
| Gaming Data | Bet history, game session logs, wager amounts, win/loss records, product preferences, bonus usage history | Platform activity |
| Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution, session timestamps, login history | Automatic collection during site use |
| Communication Data | Records of live chat conversations, email correspondence, support ticket content, and any feedback or complaints submitted | Customer support interactions |
| KYC Document Data | Scanned or photographed copies of government-issued ID, proof of address, selfie photographs, and any additional verification documents | KYC verification process |
| Marketing Preferences | Opt-in or opt-out status for email, SMS, WhatsApp, and push notification marketing; promotion redemption history | Registration and account settings |
We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or political opinions, except where required by applicable law (for example, where responsible gaming compliance requires us to record a self-exclusion request linked to identified problem gambling behaviour).
The primary source of personal data is information you provide to us voluntarily when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or update your account profile. This includes all identity, contact, financial, and KYC document data described in Section 2.
When you access and use the Platform, certain technical data is collected automatically through cookies, web beacons, server logs, and similar technologies. This includes your IP address, device identifiers, browser characteristics, pages visited, time spent on each page, and clickstream data. This data is used primarily for platform security, fraud detection, and performance optimisation.
In certain circumstances, pin188 may receive personal data about you from third parties, including:
pin188 processes your personal data only where a valid legal basis exists. The applicable legal bases are as follows:
We use your identity, contact, and financial data to create and maintain your account, process deposits and withdrawals via your chosen payment method, verify your identity and age through KYC procedures, and deliver the gaming products and services you request on the Platform.
Technical data, financial data, and gaming activity records are analysed by our security and compliance teams to detect and prevent fraud, money laundering, match-fixing, bonus abuse, and other prohibited activities as described in our Terms & Conditions. This includes automated risk-scoring systems that may flag unusual activity for manual review.
We process identity data, financial transaction records, and KYC documents to fulfil our obligations under applicable anti-money laundering and counter-terrorism financing regulations. This includes maintaining transaction records for the minimum retention periods required by law and reporting suspicious activity to relevant authorities where legally mandated.
Communication data collected through live chat, email, and WhatsApp interactions is used to resolve your queries, process complaints, and improve the quality of our support services. Support conversations may be recorded and retained for quality assurance, training, and audit purposes.
Gaming activity data — including bet frequency, session duration, deposit patterns, and self-exclusion requests — is monitored to identify players who may be experiencing gambling-related harm. This data is used to deliver responsible gaming interventions, enforce self-imposed limits, and comply with our duty of care obligations. See our Responsible Gaming page for full details.
Where you have opted in to receive marketing communications, we use your contact data and gaming preferences to send personalised promotions, bonus offers, and news about new games and features via email, SMS, or WhatsApp. We do not send unsolicited marketing. You may opt out of all marketing communications at any time.
Anonymised and aggregated technical and gaming data is used to analyse platform usage patterns, identify areas for improvement, optimise page performance, and inform product development decisions. This analysis does not identify individual players and is used solely for internal business intelligence purposes.
pin188 does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:
We share the minimum necessary financial and identity data with banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by financial services regulations applicable in Indonesia.
We engage specialist third-party KYC and identity verification providers to assist in confirming the identity and age of our players. These providers process your identity documents on our behalf and are contractually bound to use your data only for verification purposes and to maintain appropriate security standards.
Third-party game studios — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and PG Soft — may receive limited session and gameplay data necessary to deliver their game content and calculate game outcomes. These providers do not receive your financial or full identity data and are bound by data processing agreements consistent with this Privacy Policy.
We will disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by law, court order, or where we reasonably believe disclosure is necessary to prevent fraud, protect the safety of any person, or protect the rights and property of pin188.
We may share personal data with our legal advisers, auditors, and other professional consultants where necessary for the provision of professional services, subject to applicable confidentiality obligations.
Important: Any third party receiving personal data from pin188 is required to maintain appropriate technical and organisational measures to protect that data and is prohibited from using it for any purpose beyond the specific service they are engaged to provide.
pin188 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account plus 5 years after closure | Legal obligation (AML compliance) |
| Financial transaction records | 7 years from transaction date | Legal obligation (financial recordkeeping) |
| KYC verification documents | 5 years from account closure | Legal obligation |
| Gaming activity logs | 3 years from last activity | Legitimate interests (fraud prevention) |
| Customer support records | 3 years from interaction date | Legitimate interests (dispute resolution) |
| Marketing preferences | Until opt-out or account closure | Consent |
| Technical/server logs | 12 months from collection | Legitimate interests (security) |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identified individual. Where deletion is not technically feasible (for example, data held in backup archives), the data is isolated from active processing and deleted at the earliest practicable opportunity.
pin188 employs a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:
While we take data security seriously and implement robust safeguards, no system is entirely immune from risk. We encourage you to protect your account by using a strong, unique password and notifying us immediately at [email protected] if you suspect your account has been compromised.
As a player on pin188, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving a valid, verifiable request.
Request a copy of all personal data we hold about you, together with information about how it is used and with whom it is shared.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes collected, subject to our legal retention obligations.
Request that we restrict processing of your data while a dispute regarding its accuracy or lawfulness is resolved.
Request a copy of data you have provided to us in a structured, commonly used, machine-readable format for transfer to another service.
Object to processing based on legitimate interests, including direct marketing. We will cease processing unless compelling grounds exist.
Where processing is based on your consent (e.g., marketing), withdraw that consent at any time without affecting prior lawful processing.
Lodge a complaint with a competent supervisory authority if you believe we have processed your data unlawfully or in breach of your rights.
The Platform is strictly intended for adults aged 21 and over. pin188 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have collected personal data from a person under 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you believe a person under 21 has registered on our Platform, please notify us immediately at [email protected].
pin188 operates internationally and your personal data may be processed in jurisdictions outside Indonesia where our servers, technical service providers, or game content partners are located. In all cases where personal data is transferred internationally, pin188 ensures that appropriate safeguards are in place — such as contractual data protection clauses or transfers to jurisdictions with recognised adequate levels of data protection — to protect your data to a standard consistent with this Privacy Policy.
The Platform may contain links to or integrations with third-party services, including game lobby interfaces provided by Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, PG Soft, and others. These third parties operate their own privacy policies, and pin188 is not responsible for the data practices of those third parties in relation to data processed independently within their own systems. We encourage you to review the privacy policies of any third-party services you interact with through our Platform.
pin188 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. Where changes are material, we will notify registered players by email to their registered address or via a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page indicates when the current version was adopted. Your continued use of the Platform following any update constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pin188, please contact our support and data team using the details below:
Complaint Escalation: If you are not satisfied with our response to your privacy inquiry, you have the right to escalate your complaint to a competent supervisory authority in your jurisdiction. We take all privacy complaints seriously and will work in good faith to resolve your concerns before escalation becomes necessary.
Our support team is available around the clock to address any privacy concerns. You can also explore our Terms & Conditions or visit our FAQ for quick answers to common questions.